PRIVACY

PRIVACY POLICY

Last Updated: March 23, 2019

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how Shop Culta collect, use and share information about you when you use our websites and online services (“Services”) or otherwise interact with us.

WHAT INFORMATION DO WE COLLECT ABOUT CUSTOMERS?

Information That You Provide: We collect any information that you enter through our Services or give us in any way, such as when you create an account, place an order, sign up to receive our emails, or interact with us through our customer service channels. For example, you may provide us with your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide. 

HOW DO WE USE CONTACT INFORMATION?

We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes only:

We use your email address to help you create, manage, and maintain an account on our Services, and to send you information about products, promotions, surveys, news, and events that we think may interest you;

We use your billing and shipping address to process and deliver purchases, returns, backorders, etc.; and/or

We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages and to provide customer support.

HOW DO WE USE OTHER CUSTOMER INFORMATION?

Customize our Services and product offerings to suit your needs and interests;

Monitor and analyze trends, usage and activities, and improve our Services and product offerings;

Provide and improve our products and Services, including customer service;

Record purchases that you have made through our Services;

Allow you to post comments and communicate with us through our Services, including on our social media pages;

Protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers;

Enforce our Terms of Use; and/or

Comply with applicable legal requirements, industry standards, and our policies.

WHAT CHOICES DO I HAVE?

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. You may also manage, update and correct the information you provide as part of your online account by logging into your user account.

If you would prefer not to receive marketing emails sent by one of our brands, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account

CONTACT INFORMATION

If you have any concern about our privacy practices please contact us at orders@shopculta.com

NOTICE OF CHANGES

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Legal Basis for Processing

We will only process personal data about in accordance with the following legal basis:

As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase;

When we have a legitimate interest in processing your personal data. For example, to communicate with you about changes to our Services or legal documents, to prevent fraud, or to provide, protect and improve our products and services;

If we request your consent to a specific processing activity (such as to send marketing emails), and you provide your consent in the manner indicated; and

In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.

Data Subject Requests

You have the right to access personal data we hold about you and to ask that this data be corrected. In certain cases, you may also have the right to request that we erase data we are processing or to restrict or object to certain of our processing activities. You may also have the right to request that we provide you with the personal data you have provided us in a portable form for transmission to another controller’s service. If you would like to exercise any of these rights, you may contact us by emailing orders@shopculta.com

Data Retention

We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Questions or Complaints

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local data protection authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

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